1. In order to secure your child's place, a non-refundable deposit (sorry but we are unable to accept cheques) of £30 is required.
  2. Fees must be paid monthly in advance by Standing Order and/or childcare vouchers.
  3. Failure to pay by the due date will result in withdrawal of your child's place. Bank transfer or cash can be accepted until the standing order is set up. 10% will be added to any unpaid fees by the end of the month and if it is necessary to engage a Debt Collection agency, their commission of 15%, as well as any court/legal costs will be added to the total amount owed.
  4. Full fees are payable for all Bank Holidays. The nursery closes for 1 week over Christmas where no fees are payable. Half full fees are applicable for all term time holidays (Government Funding reduction does not apply during the holidays).
  5. Fees are calculated to include 2 weeks half fees for family holidays. 4 weeks notice is required if you wish to withdraw your child from the nursery.
  6. You must advise the nursery as soon as possible if your child is unable to attend for any reason. Sessions cannot be taken in 'Lieu'. If you wish to change your normal sessions, 4 weeks notice is usually required but we will endeavour to accomodate your request whenever possible.
  7. For the period of 6 months following termination of a childs place (however terminated) the parent/guardian will not seek to employ an employee of Little Acorns Day Nursery. In the event that a parent does directly or indirectly employee a member of staff, a finders fee of up to £1000 may be charged.
  8. You must inform the nursery as soon as possible and provide a description if someone unfamiliar is to collect your child. They must be able to supply the password and will not be allowed in the building or to take your child without this information.
  9. It is your responsibility to inform the nursery of any changes to your telephone number, personal circumstances, contact, and/or address details. Failure to do so could result in the nursery informing the Police/Social Services should an accident or emergency occur.
  10. If your child becomes ill whilst attending nursery, you or your nominated contact will be asked to collect them as soon as possible. You must not send your child to the nursery if they are obviously ill. If your child is taking medication whilst attending the nursery you must adhere to the nursery's medication policies.
  11. We are unable to refund fees for sessions missed due to illness or absence.
  12. In cases of disruption to service, Little Acorns will do everything in its power to operate the service where it is safe to do so. However, severe disruptions may require closure of the nursery or reduction in service. In such cases, fees remain payable during any period of closure. Examples include (but are not limited to): extreme weather (including snow and ice), public health or due to other parties outside of the nursery's control.
  13. All parents must abide by all of the nursery's policies and procedures.
  14. The nursery will not accept liability for any missing or damaged children's clothes, toys or possessions, nor any vehicles, cycles, pushchairs or ther personal items left or parked at the premises.
  15. You must ensure that you collect your child promptly - at least 10 minutes before the end of their session. There will be a £5 charge for every 15 minutes you are late collecting your child.
  16. This agreement is subject to change in whole or part by the company with one month's notice. The notice is deemed to have been given provided that the changes are displayed on the parents/carers notice board in the nursery entrance.
  17. Fees are normally reviewed on an annual basis.

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